The problem
When the same task is done by hand every day
Copying details between systems, answering the same enquiry questions, and preparing routine updates takes time away from the work that needs a person.
We look for the steps that are repetitive and well defined, automate those, and keep a person in the loop wherever a wrong answer would matter. Automation is recommended only where it is likely to be worth maintaining.
Who this is for
- Online sellers answering a high volume of similar customer enquiries
- Small businesses moving information between forms, spreadsheets, and other tools by hand
- Teams that want to try AI assistance on a contained, low-risk task first
What you receive
Typical deliverables.
The exact list is confirmed in the proposal for your project.
Process review
A short assessment of which steps are suitable for automation, which are not, and what each would involve.
Workflow automation
Automated hand-offs between the tools you use, such as routing a form submission, creating a record, or sending a notification.
AI-assisted drafting and sorting
Assistants that draft replies, summarise messages, or categorise requests for a person to check and send.
Review points and fallbacks
Clear points where a person approves or corrects the output, and a defined path when the automation cannot handle a case.
Documentation
Plain notes on what the automation does, what it relies on, and how to switch it off.
What is outside the scope
- AI output can be incomplete or wrong and should be reviewed before it is relied on.
- Automation depends on the third-party tools involved continuing to offer the access it uses.
- We do not recommend automating decisions that carry legal, financial, or safety consequences without human review.
Ongoing costs to expect
- Usage-based fees from AI model providers, where AI features are used.
- Subscription fees for any automation or integration platforms involved.
- Optional maintenance and support under an agreed scope.
Project fees are quoted per project once the scope is agreed.
Tell us what you want to build.
Share a little about your business, the problem you want to solve, and your preferred timeline. We will review your enquiry and discuss whether the project fits our services.