The problem
When the launch is not the end of the work
Websites and applications need attention after launch: software updates, small content changes, the occasional fault, and improvements once real use shows what is missing.
A support arrangement states what is covered, how to raise a request, and how further work is estimated, so both sides know what to expect.
Who this is for
- Businesses whose website or application we have built
- Businesses with an existing site or application that needs a maintainer, subject to an initial review
What you receive
Typical deliverables.
The exact list is confirmed in the proposal for your project.
Updates
Routine updates to the software the site or application depends on, within the agreed scope.
Troubleshooting
Investigation and repair of faults that are reported through the agreed channel.
Small changes
Content edits and minor adjustments up to the allowance in the support scope.
Improvements
Larger changes estimated and agreed before work starts, outside the routine allowance.
What is outside the scope
- Support covers what the agreed scope lists; it is not an unlimited development retainer.
- Systems we did not build are taken on only after a review of their current state.
- Response times apply only where they are written into the support agreement.
Ongoing costs to expect
- The support fee stated in the agreement.
- Hosting, domain, and third-party service fees, which remain with their providers.
Project fees are quoted per project once the scope is agreed.
Tell us what you want to build.
Share a little about your business, the problem you want to solve, and your preferred timeline. We will review your enquiry and discuss whether the project fits our services.